Gipsy Hill Case Study
The Goal
Gipsy Hill, a thriving brewery based in South London, wanted to focus on what they do best: brewing exceptional beer. But as their business grew, managing storage, picking, and delivery in-house became increasingly difficult and expensive. Gipsy Hill needed a solution that allowed them to scale their business without the logistical headaches of daily order management, vehicle planning, and delivery execution.
The Challenge
Gipsy Hill faced the challenge of balancing their rapid growth with the increasing demands of logistics. Managing multiple vehicles, staff, and deliveries daily had become a business in itself, diverting attention and resources away from brewing.
The rising costs of larger premises, vehicle maintenance, and additional staff were unsustainable. Gipsy Hill needed a logistics partner that could take over these responsibilities, allowing them to focus on their core business.
Our Solution
Tap'in gave Gipsy Hill a comprehensive logistics solution that addressed all their operational needs. We offered cold storage facilities tailored to their requirements, processed and picked orders on the day they were received, and ensured next-day delivery to their customers.
Our dedicated customer success team also handled their orders and customer queries, while our experienced warehouse team managed stock rotation, order preparation, and loading. Our London delivery team achieved a 99.6% first-time delivery success rate, ensuring Gipsy Hill's products reached their destinations on time.
Customer Success
By partnering with Tap'in, Gipsy Hill was able to streamline their operations and focus on brewing, confident that their logistics were in expert hands.
In the first three months of partnering with Tap’in, we delivered 161,000 liters of their product to 158 venues, maintaining a 99.5% on-time delivery rate. Our ability to adapt to their unique needs, such as facilitating Monday deliveries for specific customers and implementing weekly stock takes, ensured Gipsy Hill's end customers received the highest level of service.
